Yes another article about wikis, blogs, social bookmarking, social fill-in-the-blank tool at an enterprise company. Yes these stories have become blasé in the last 4 years, but this one about IBM takes a slightly different angle. Instead of discussing the technology, this article discusses how IBM manages information gathered from over 200,000 users contributing to their internal wiki. This means IBM knowledge managers have to help employees navigate the tidal wave of information. Most companies struggle with the reverse problem, getting people to use the tool. So here is a look at to handle the problems that come with success.
Read the article.
(submitted by Helen)