This article describes how Ernest & Young has employed virtual world technology to teach new hires how to perform an Inventory Observation assignment (much like we are doing here at ATK). In their research, E&Y discovered that one of the advantages of the virtual world environment was that they could replicate a job performance environment and experience. The intention was to have the new hires learn from their virtual experience before actually being sent out to a client's site to perform the job. Furthermore, new hires who went through the training felt more confident than those who had gone through the traditional instructor-led training. They speculate that was because the virtual world required users to apply the knowledge they had learned versus simply taking a test.
Read the article.
(submitted by Theresa)