Sunday, February 21, 2010

Building Knowledge - Changing Culture and New Technology at the U.S. State Department

In what seems like a completely counter-intuitive development, the U.S. State Department is successfully engaging in knowledge sharing, crowdsourcing, and building knowledge sharing sites. Yes you read that correctly, the U.S. government is ahead of the curve in adopting technology. The solution was surprisingly simple. All it took was the implementation of a simple wiki technology and a broader shift in culture. The end result has been cost savings, efficiency, and operational excellence. Hard to remember the last time a government agency was mentioned in the same sentence with those three traits. Now if we could just get the TSA to follow the State Department’s lead. Read the article.

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